PC and browser basics self-study workbook for writer productivity.

I adapted this material from a training system I developed for knowledge workers in a firm standardized to Internet Explorer. Most keyboard shortcuts work with other browsers.

I've removed all company-specific references possible and edited text to be generic. As a result, I removed some useful material about Google-searching websites to extract targetted information. I will be updating this material to include the emended stuff, so check back again from time to time, if you're interested in developing your Google search strategies. Drop me an email for specific questions.

For assistance adapting this to a specific corporate application, contact me for sure. This document is copyrighted and may not be used nor duplicated for any commercial purpose without specific approval. If you'd like to use this in a school or seminar setting, please let me know of your intentions.

Macintosh users: This document addresses the Microsoft Windows Operating System. Macintosh users will find similar keyboard shortcuts through the Mac help system. Starting at the Desktop, hold down the Open Apple key, also called the Command key. Hold down the Shift key then press the Question Mark. This three-key combination opens your Mac Help system. Type the words, "keyboard shortcuts" and press Enter. Note, throughout this document, the Windows CTRL key operates like the Open Apple key on your Mac, z . Mac keyboards also have the Ctrl key. Experiment and see how Ctrl and z perform.

Note:Keys in square brackets indicate named keys. [F1]indicates the function key along the top of your keyboard, and [Tab] means the [Tab] key not the three letters “t”, “a”, “b”. Keynames shown together with a plus sign, like [Alt]+[Tab], indicate a two-key combination. You do not type the plus sign. Instead, you hold down the first key then press the second key without releasing the first key, e.g. [Alt]+[F4]turns off this program.

Menu of Topics in This Workbook

Work Station
Your Personal Computer Vocabulary & Functions
Windows Operating System
Browser Basics


Work Station Issues.

You want your workspace to be comfortable and set up for top productivity. The most important issues are your seating posture, screen viewing angle, lighting in the room, and the brightness & contrast of your monitor.

Seating Posture. Sit with both feet flat on the floor. Your arms should float above the keyboard with your fingers in home position. If you have a wrist rest, note, this is for resting time, not for typing. While you type, keep your wrist floating above the keyboard.

Adjust your chair so you’re looking slightly downward or straight ahead at the monitor. You don’t want to spend a day craning your neck. Your eye level should be near the top third of the screen.

Screen Viewing / Monitor controls. Adjust the viewing angle of your screen to prevent reflections from windows or overhead lighting. The lighting in your workplace is effective. At home you shouldn’t work in a fully darkened space as this can increase eyestrain. Your monitor’s factory settings provide the proper balance. If you’ve adjusted the brightness or contrast, ask for help in resetting to factory defaults. Contrast, the difference between the bright areas and the dark areas, should be reduced. Ideally, the “white” background of a screen should be grayish.

http://office-ergo.com/goodergo.htm has useful information on working comfortably. Follow several links, get a variety of information and think about ways you can change your working environment to avoid letting your tools injure yourself.

Check for understanding.

(Note: click a button to make your selection. Answers appear. If you want a second chance to answer, Ctrl + R or [F5] to refresh the screen. If Java is not running, the quizzes probably don't work.)

A toggle key is a key that....

switches between On and Off.
is a stainless steel shaft topped with a ball.
is an item of clothing worn by Togs.
alternates between menus on a 101-key extended keyboard.

Check for understanding.
Keyboard shortcut [Alt]+[F4] does this for me.

improves my manual dexterity.
turns off the program and closes its window.
enlarges the text size to enhance legibility.

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How the PC works – vocabulary and basic functions.

Start your computer and open Internet Explorer (IE) to have readraza.com or another website open. This workbook assumes you can operate a computer and have a basic familiarity with our web resources.

You probably own or have access to a powerful, modern computer. For the Customer Services Professional, four communication skills are essential: listening, typing, reading, and reading aloud. And although a PC is a complex technical device, most users need understand and control only a few key ideas: input, output, and data storage. By the way, if you have a technical appetite and computer-based hobbies you have a lot of knowledge about software, microprocessors, optical drives and recordable media. Do not skip these lessons. Take the quizzes and see if you can score 100% on 100% of them.

Input devices include your keyboard and mouse. Most PC devices are context sensitive, meaning, they perform differently depending on what program you’re operating. For example, when you tour your keyboard you’re going to see different results from the same key when using Word and Internet Explorer.

Typing on your keyboard. Get to know your keyboard by taking a Key-by-key tour of your keyboard while running Internet Explorer. Next, open Microsoft Word and take the tour again. “Tour” means you press every key and watch what happens on screen.

Before you take the tour, learn the concept of Toggle. A “toggle key” starts and stops a setting. For example,  [Caps Lock] turns on all capital letters—as well as the “caps lock” light. Toggle [Caps Lock] to turn the light off and resume lower case typing. When you press a key and get unexpected results, toggle, [Esc], or keyboard combination [Alt]+[F4].

Here is a representation of the 101-key extended Windows keyboard. "Led" indicates a lighted signal.












































































































ß Lft


à Rght


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Notes on the keyboard and Internet Explorer.

[F1] launches the Help system. To turn off Help, [Alt]+[F4].

[F3] toggles Windows’ Search utility.

[F5] refreshes the screen and places the cursor in top position.

[Tab] positions your cursor and places a dotted line around its position.

[Win] opens the program launch window. Press [Win] to turn it off.

[Ctrl] + R refreshes the screen. When you refresh you reset timed-out quiz questions.


Notes on the keyboard and Microsoft Word.

[F1] launches the Help system. To turn off Help, hold [Alt] then press [F4].

[F3] has no obvious result. Look at the message in lower left screen.

[F5] launches Find and Replace. Press [Esc] to turn off Find.

[Tab] positions your cursor 5 spaces to the right. [Backspace] to delete the unwanted white space.

[Win] opens the program launch window. Toggle [Win] to turn off the launch window. You can press [Esc] to turn off the launch dialog. When you do, note the light-colored bar across the top of your screen. The coloring indicates you are not in Word. [Alt]+[Tab] and note the color is now deeper blue, indicating you’re in the program.

[Ctrl] + R right aligns a sentence. L is left and E is center-aligned.


Check for Understanding

The best way to escape from unexpected results while keyboarding is...

Pressing the [Win] or Command key.
Turning off the PC and restarting.
Pressing my [Esc] once or twice.
[Alt] + [F4]
Check for Understanding
I want to launch a program while I'm running IE and Word. Two ways to do this are left mouseclick the Start button, and...
press the [Win] key.
[Alt] + [F4].
[Esc] [Esc] then [Ctrl] + O
use the Help system.
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Typing Multiple Keys  / Keyboard Shortcuts.

Knowing and using keyboard shortcuts are the mark of a highly productive PC user. After listening and speaking, fingers on the keyboard is the Customer Services professional's most preponderant activity. There is a host of tasks we perform routinely and repetitively on the keyboard and on the mouse. There's probably a keyboard shortcut for every one of those mechanical routines that you perform with a mouse.

Many people take great pride in their mouse skills. Indeed, some tasks are better performed on a mouse, and some tasks are exclusive to the mouse. Top notch information professionals have equal keyboard and mouse skills and alternate between them for ergonomic health. There's another productivity benefit: a keyboard shortcut saves only seconds, but during a pressurized phone call, a matter of moments between question and answer often marks the difference between a highly satisfied customer and an unimpressed one. A mouse takes more time to do what a keyboard shortcut can.

Use [F1] Help to find a comprehensive list of Keyboard Shortcuts. Make it a personal goal to become a keyboard shortcut expert, and thus, achieve ongoing improvement in keyboarding efficiency. Here's a list of Keyboard Shortcuts from Microsoft. Here's Apple's list.

Try this in Internet Explorer: [F1]. [Alt] + n. Type the letters k e y . Help "knows" you're going for the word "Keyboard" and completes your typing. Now arrow down to Keyboard Shortcuts and [Enter]. See if you can use only the keyboard to open the Help file on Using Internet Explorer Keyboard Shortcuts.

You don’t have to know all possible shortcuts. You’ll learn the most common two-key shortcuts by reading the dialog boxes. For example, look at the menu along the top of your browser screen:

File       Edit      View    Favorites          Tools    Help

Now press [ALT]. Notice the underlined letters in the menu at the top of your screen. (The word “File” may be blue highlighted, instead of underlined):

File       Edit      View    Favorites          Tools    Help

Touch the letter “F”.

The File dialog box opens. Now touch one of the underlined letters to launch that command, for example letter “O” to open a new file. Press ESC to “turn off” that dialog. When you open dialog boxes, be alert for keyboard shortcuts. For example in the File window, “Ctrl+P” at the right of the line “Print…” means when you want to print a page in the future, just press [Ctrl]+P.

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Two-button Mouse.

A mouse is a powerful input tool. At its most basic level, a mouse represents your cursor on the screen. Move the mouse, the cursor moves. The cursor may look like an arrow, a hand pointing a finger, an open hand, or a capital “I”, called the I-beam cursor.

Examples of Mouse style. Look at your mouse/cursor. Now position the cursor--move the mouse--to text in this sentence. Notice the I-beam cursor. This means you can use the point-click-drag-paint technique to highlight text, copy it, and share it with another application.

Now position the cursor on the white box below with the text "Place the cursor..." The cursor is an arrow pointer. Left click the white box. Nothing really happens. Now right click the box. A context sensitive menu opens. Press ESC. We’ll explore context sensitive menus at another time.

MAC users: when you see the arrow cursor, hold down the CTRL key and click. With the I-beam cursor, CTRL + click.

Position the cursor right here. The cursor changes shape to indicate a hyperlink. Left click to open a new webpage. Click on the name of writer

Advanced Mousing. Point-Click-Drag-Paint-Copy.

You can copy material off a webpage and use it in other applications by using the point-click-drag-paint-copy technique. This requires a bit of hand-eye coordination to ensure you get just the text you want.

Place the cursor on a block of text. Left click and hold down the button. Slowly move your mouse across more letters. A highlight box appears around the text; this is “painted” text and can be copied. Release the left button. Position the cursor within the painted area. Right mouse click. Drag to Copy and left click.

You have now copied the painted text to your PC’s clipboard. The data remains on the clipboard until you replace it or turn off the machine. To paste using the mouse, position your cursor in a blank email or Word page, right mouse click and drag to Paste. Left click. By the way, you can use [Ctrl] + C and [Ctrl] + V to copy and paste highlighted text.

Try this. Open Microsoft Word and create a blank page (CTRL + N). Copy the characters  “Try this. ” from this paragraph—include the space following the period. Paste them five times into the blank page. Your Word document looks like this:

Try this. Try this. Try this. Try this. Try this.

Still in Microsoft Word, press [Backspace] three times. Now hold down [Ctrl] and press [Backspace] several times. What's the difference? Now [Ctrl] + Z. What did this keyboard shortcut do to your line of text? Try [Ctrl] + navigation keys.

IE Windows Navigation & Using hyperlinks.

Hyperlinks are powerful keys to successful use of the internet. Webpages may indicate hyperlinks in such manners as underlining, underlining and color, and color alone. Hyperlinks can be attached to images. You identify  hyperlinks by noting that your cursor changes to a pointing-finger when positioned over a hyperlink. Try this: point your cursor here.

Websites are constructed from hundreds of files representing thousands of pages. Moving back and forth through all web information is almost instantaneous when the programmer has provided hyperlinks.

You do not lose your place by clicking hyperlinks. Some hyperlinks open in a new window, “on top of” the screen you’re using now, while other links may open in the same frame you were viewing. Usually, when you’ve clicked a hyperlink, pointing your mouse at the Back (leftpointing) arrow button located in the upper left hand corner of the browser screen navigates you back to the previous screen. Left click to navigate to the previous screen. Clicking the rightpointing arrow navigates forward. Your PC most likely is set up to “remember” eight screens.

Assuming you've been browsing other sites before clicking to Read! Raza and this page, you've already populated your PC's memory with several screens of information. At this time, you can mouse click all the way back to your Home page. But here's a useful keyboard shortcut: [Alt]+[Left arrow]. This is the same as clicking the “Back” arrow on the browser. Try [Alt] + [Right arrow]. Hold [Alt] and press an arrow key repeatedly. [Alt]+[Home] navigates to your Home page, avoiding repeated clicks or keystrokes.

If you had any difficulty with the above instructions, ask for assistance. Your PC may be programmed to behave differently and an browser-savvy tipo will make the appropriate adjustment.

Now that you’ve reviewed keyboard and mouse basics, let’s review the basic features of your Windows operating system.

Check for Understanding

The Right mouse button...
chooses menu items
produces context sensitive help
is used to drag paint text.
should never be used when there's a keyboard shortcut.

Check for Understanding

I identify hyperlinks by the shape of my cursor. Hyperlinks produce this shaped cursor:
hand with pointing index finger.
hand with middle finger upraised.
I-beam cursor.
solid white arrow.

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Operating System: Windows NT

For this lesson, open two websites. Copy the following URL using the point-click-drag copy technique: http://readraza.com. Now click here to open NHCC. With the National H. Cultural Center home page open, hold down [Ctrl] then press N to create a new browser window. [Ctrl] + L to open the address bar. [Ctrl] + V then [Enter] to paste and open Read! Raza.

What Is An Icon? An icon represents a program, command, or a file. For instance, the Recycle icon on the Windows Desktop looks like a trashcan. Some icons have a small white arrow in the lower left corner; these are Shortcuts that point to a program, folder, or other item. A shortcut is a quick way to open a program or file. Since the Shortcut is simply a pointer to a specific program or file, you can delete the shortcut or remove it from the Desktop without actually deleting the program or file.

What Is A Dialog Box? A dialog box is a menu, an message box, presenting options to execute commands or run programs. Dialog boxes convey information to you, or requests information the computer needs to complete a command.

The computer does its best to do what you want it to do. When you asked the PC to do something, the Windows operating system starts a dialog with you to see what your intentions are. The dialog box gives you control over how the computer does your tasks.

What Is The Desktop? The Desktop is the working area (background) of the Windows display on your computer. When you start your computer several screens go by until you arrive at your Desktop, or background screen.

Keyboard shortcut to the desktop: Hold down the [Win] key and press letter M.

Keyboard shortcut to open all windows: Hold down Shift, [Win], letter M.

Keyboard shortcut to individual windows: Hold down [ALT] and press M repeatedly.

Taskbar. The taskbar is the horizontal bar along the bottom of the Desktop. It has the Start button on the left. Clicking Start is the same as pressing [Win].

Displayed in small rectangles near the middle of the taskbar are the programs that are running. One should read National H Cultural Center , the other Read Raza . When you do [Alt]+[Tab], note the labels for each icon.

Near the right side, you will see the programs or tasks that start automatically when you start Windows.

On the far right of the taskbar, you see the current time. If you let your cursor rest on the time, chances are your PC will display the full date and time. Experiment with this feature by placing your cursor on other taskbar icons and buttons.

You can customize your taskbar. Right mouse click on an empty area of the taskbar to open a dialog box. Experiment with these settings by dragging to a menu line and left mouse click. By the way, if you can’t turn off a dialog menu, press [Esc]. What does a light blue color mean at the top of the screen?

Check for Understanding.

This is an example of

an Icon
the Desktop
the Taskbar
a Dialog box

Check for Understanding.

This is an example of
an Icon
the Desktop
the Taskbar
a Dialog box

Check for Understanding.

The bottom of this screenshot is an example of
an Icon
the Desktop
the Taskbar
a Dialog box
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What’s a Folder, a File?

You are sitting at a desk with a desktop and several drawers. A Folder is the PC version of a drawer, a place to store stuff. A File contains information. Every file has a unique name. If you save work to the name of an existing file, the newly saved work replaces everything in the old file and the old information cannot be recovered, it is lost forever! This is why it’s vital to keep your file and folder names unique.

The PC is organized into a series of drawers and folders and files. You have at least two drawers, or Drives. Your own PC has a drive called “My Computer” and “My Network Places.” Keep all your work in “My Documents” and you’ll never lose valuable data by putting files in exotic locations that seem mnemonic right now but a few days later you're scratching your coco wondering "where the heck did I put that file?"

How Do I Create A Folder? There are numerous ways to accomplish this. Create folders only when you have a good reason. To create a folder:

• On the Desktop, right mouse click. Drag to New. Create the folder on the desktop.
• In Word, [Ctrl]+O. The file dialog window displays. Note the icons along the top. Click the folder with a starburst icon. Name the folder and [Enter]. To close the dialog, [Esc].

How Do I Open A File? Internet Explorer (IE) opens files differently than Word and other programs.

IE: The quickest way to open files is [Ctrl]+O then type the first letter of the file name you remember, and Windows offers a suggested list. Navigate with an [arrow] key to the desired file name, press [Enter]. Hint: press the first letter of a name; in many instances, Windows and Mac, this highlights the first link with that letter.

Word or other programs: [Ctrl]+O. The My Documents folder opens. Type the first letter or navigate to the file name and press Enter. When you’re working regularly on a file in Word, use [Alt]+F to open the File dialog. At the bottom of the dialog window you’ll see a list of the 4 most recently opened documents. Type the number alongside the file to resume work on that file.

How Do I Save a File? [Ctrl]+S is the instant way to save your work, in Microsoft Word and most other programs. Generally speaking, you do not save work in IE.


How Do I Find Files And Folders?

[Ctrl]+O to open the dialog box. Use the dialog window to explore places where the information was saved. You’ll see several shortcut buttons. History, My Documents, Desktop, Favorites, My Network Places.  The folder called “My Documents” is where your logon places all your work, by default. You can save and open files elsewhere in the system, provided your logon has the appropriate permissions, a computerese term referring to programming your Operating System beyond the system defaults.

To reiterate some important basic advice: keep all your files in your My Documents folder and things won’t get lost. Word suggests the first words of a page as the file name, but you can use a standard naming system based on subject matter to search folders alphabetically. For example, if your job calls for writing product FABs, name each file “FAB” adding the catalog number, e.g. FAB33S, FABRTV408. When you open a directory, all the FAB files sort together.

• Search. When you are looking for a particular folder or file, and you are not sure where it is located on your computer, you can use the Search utility (program) instead of opening numerous folders. The Search command lets you search a specific drive, or your entire computer. Mac users enjoy the Spotlight command. From the Desktop Open Apple + F.

• Press the [Win] button, which some people call “Command”. Press letter S (if your Start menu has more than one program named “S”-something, keep pressing S until Search is highlighted) then [Enter].

• Mouse: left click Start. Point to Search then click.

• The Search dialog box appears. Experiment with the options. The most useful is All Files and Folders. (Keyboard shortcut: press letter L). Note you can search for filenames or for words in the file. Note also, you direct the program to look in specific areas, or your whole computer. Keeping all your files in Documents simplifies this task.

To turn off the Search program window, [Alt]+[F4] key, the [Alt]+[Tab] back into the current program.

Check for Understanding

The dialog on the Left helps you find this information:

Searches my computer and network directories.
Searches for text on the virtual page.
Searches the entire world wide web.
Searches the Corporate Website.

Check for Understanding

The dialog on the Right helps you find this information:

Searches my computer and network directories.
Searches for text on the virtual page.
Searches the entire world wide web.
Searches the Corporate Website.

Check for Understanding

I generate the page search utility by...

[Ctrl] + F
Right mouse clicking.
Click on File then "Find on this page".
MIS must program my PC to do this.

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Copying And Moving Files And Folders.

You may want to keep temporary backup copies of material. This is often a good idea for important projects. When your workgroup shares files it’s important to share effectively, meaning the right file in the expected place.

• From the Desktop--Keyboard shortcut: [Win]+M--double click on the My Computer icon. You’ll use “drag and drop” for this.

• Navigate to My Documents. Use the navigation buttons in the dialog.

• Create a Folder in My Documents called BU-something, e.g. BUFABS

• Find the file you want to backup. [Ctrl]+Left Click and drag the file name over the Folder icon. Release the button.

• You’ve just copied all those files into the BU- folder. Do not just click and drag because this moves the file, it doesn’t create a backup!

• If you use a logical filenaming process you can click the first file name, point to the last name in the list and [Shift] + click. You can also drag the mouse around all of them, then [Ctrl]+Left Click and drag them all into the temporary folder.

Deleting Files and Folders. When you delete a file, Windows temporarily moves it to the Recycle Bin on the Desktop. If you change your mind, you can restore the file by dragging it from the trash. However, when you empty the Recycle Bin, all of its items are permanently deleted from your computer.

To delete a file permanently:

• Select the file(s) you want to delete. You can start at the Desktop and click on My Computer, or you can do this from the File Open [Ctrl] + O dialog.

• Right-click the selected file(s) and then drag to select the Delete command.

• Click Yes when prompted to confirm the deletion.

• Navigate to the Desktop. Right mouse click the Recycle Bin icon. Drag to Empty and left click. Press Y and the file/folder(s) are permanently deleted. Up to this point you can drag material out of the Recycle Bin to avoid deletion.


How Do I Customize The Desktop?

If you do not like the standard color scheme on your Desktop, you can change it. You can use predefined color schemes or make up your own. If your color selections are too wild they may cause eye strain!

To select a wallpaper or pattern for the Desktop:

• Right-click on the Desktop.

• Select Properties. The Display Properties dialog box appears. Select a pattern or a wallpaper, but not both. If you select both, the wallpaper takes precedence. Then click Okay.

To change any of the screen elements:

• Right-click on the Desktop.

• Select Properties.

• Click on the Appearance tab.

• Display the Scheme drop-down menu and select the color scheme that tickles your fancy.

Check for Understanding

True or False? Windows and good computing praxis requires me to keep the Default (Blue) desktop color scheme.
True. We study it just to enlarge our understanding. Just because something can be done doesn't mean it should be done.
False. That's why I studied how to do so in this lesson.

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Browser Basic Skills.

  1. Browser vocabulary and skills: URL, open and navigate through multiple windows, keyboard shortcuts, using history, bookmarking and organizing favorites, filling forms, customizing browser features, setting homepage, sharing information by printing, emailing pages, emailing links.
  2. Search using keywords, A-Z, Find box, Total Search, technical documents.
  3. Problem-solving customer requirements: customer logon, finding information, reprinting invoices, shopping cart, personal catalog, checking stock, ETA.

Browser Basics.

Internet Explorer is one of several browsers you can install on a PC. Most work identically to the average user. Basic browser vocabulary includes home page, screen, page, virtual page, sidebar, offer page, screen shot, URL, keyword, shopping cart, personal catalog, geography of the page.

Home page is the first screen your browser displays when you open it. At CRL your home page should be the Employee Website.

Screen. The viewing area of your monitor is the screen.

Page. Programmers create webpages that occupy some, all, or more than a screenful of information. When a page fills the screen and only the screen you will not see scroll bars along the right or bottom of the page.

Help is available! Open Help by pressing [F1]. Search for “Function keys” and review the keyboard shortcuts available from Internet Explorer, including [F-] keys and 2-key combinations.

Refresh. What does [F5] do for you? Try this: navigate to the customer website. In the search field type 33S then press [F5]. What happened to your work? This can be a troubleshooting technique. At times you may open a webpage and the images don’t appear. Refreshing the page often solves the problem.

History & Favorite Places . How do you open the History view? Why would you want to view browsing history? Is this a toggle technique? How do you display all your favorites? Can you rename a favorite at this point? Is this a toggle technique?

Virtual page. When you do see scroll bars it means there’s more information available for viewing but not displayed on the present screen page. Press [Space] to advance the screen one page at a time. Press [Shift] + [Space] to reverse the scrolling direction.

Screen shot. You can “take a photo” of any webpage by pressing the [Print Screen] button. This places the current desktop onto the clipboard. You can paste the image into a Word or Email document. Screen shots do not capture the whole, virtual page, nor do they transfer hyperlinks. The best way to share a screen with someone, however, is to send the URL of the page so the user can load the virtual page into their own browser.


URL: Universal Resource Locator is the “address” of a file or “page” you want to display on your monitor. Pronouncing a URL can be a real mouthful, and have to be said just right to avoid confusion or result in total failure to see the desired information, especially some of the special characters than can occur in URLs. For example, a space between words will appear as the characters %20. If you type that into the URL you'll work much harder than if you'd typed a space. When you start creating your own web pages, it's a good idea to use no spaces in file names.

What is the name of the following special characters? Use the drop down menus to choose the answer.


- (not _ )

_ (not - )







Consult this list to verify your understanding of those symbols: dot, hyphen, underscore, forward slash, back slash, equal sign, question mark, colon, at

Emailing URL:

Your IE program may already be setup to send pages or URL via Email. Click File Send. If not, sharing links to pages is easily accomplished. Copy the URL to your clipboard, open a new email message, type a message, paste the URL, Send.

The easiest way to identify the URL of a page is to customize your browser so the header always displays the Address of the current page. When your browser displays the URL, it’s a simple matter to click, copy, paste.

Almost as easy is the right mouse click to capture URL of a webpage. Position your arrow cursor  or I-beam cursor somewhere in the body of the page. Right mouse click and drag to Properties. Left mouse click. The dialog window displays the URL of this page. Click drag paint the entire URL (three quick clicks “blue” the URL). Copy the URL to your clipboard.

Try this now. Copy the URL of this page to a blank Word document. Open a new Home page on your browser. In the browser, do this: File. Open. Paste the URL into the box and [Enter].


Opening multiple pages on your browser.

Internet Explorer can keep up to 8 pages open at a time. With multiple windows open, it’s easy to navigate to the desired screen using [Alt] + [Tab][Tab][Tab] to cycle through the open window icons. This means do not release [Alt] while you press [Tab] repeatedly. The name of each open page displays along the bottom of this dialog window. Release both keys to open the desired page.

The fastest way to open a new window in IE is [Ctrl] + N. This also works in Word and many other programs. You can open new windows by File New Window. Many browsers open new pages not to a blank but to the current URL. The fastest way to repopulate the screen to your home page is [Alt] + [Home].


Defining your Home Page.

Customizing IE is simple. This is a simple keystroke or click sequence, using the menu across the top of the browser. Begin by navigating to the site you'd like to use as your homepage. [Alt] + T then O then C or click on

Tools. Internet Options. Use Current.


Customizing IE Toolbar.

Creating Bookmarks, or Favorite places. When you return repeatedly to the same site or webpage you can save a lot of clicking or keyboarding by creating a hyperlink to that URL. Start by navigating to that favorite page. Using the menu along the top of the browser, navigate to Favorites. A dialog window pops up. Add to Favorites. A new dialog window pops up so you can type one or two key words that instantly recognize this favorite spot. The instant bookmark keyboard shortcut is [Ctrl] + D. A drawback of the shortcut is you don’t get to name the site unless you Organize Favorites.

Display URL. When you want your browser to display URL at all times, customize the buttons at the top of the IE screen. Position your cursor to the right of the program menu, below the color bar at the top of the screen. Right mouse click. A dialog menu pops up offering options like "Standard Buttons". These toggle the features named.. Left click your way through each option and see how the header changes. You may need to drag the Address box wide enough to read most of the URL.

Turn Off Fill-In suggestions.

As you type a search term, your PC may suggest words you’ve typed before. When this happens, and the correct phrase appears, down arrow to highlight the phrase and [Enter]. But after you’ve mistyped words, or the suggested lists have grown unmanageable, you can easily clear out this fill-in feature and start fresh. Here’s the command structure: Tools | Internet Options.| Content. | Auto Complete.| Clear forms.

Experiment with these settings. You’ll see you can control how your browser accepts and uses passwords, addresses, and forms. If you’d prefer not to be prompted when you type search terms, uncheck the Forms option.

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This concludes our workbook. Ite missum est. I hope you've enjoyed it and have learned something new today. Bookmark this page and every few days, revisit it, read something that intrigues you, and learn a new technique. Learn a little today, a little tomorrow, and pretty soon you'll be a power user of a writer's most fundamental tool, the personal computer.
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